Appearance
Parameters
Query parameters
page integerPage number to fetch. Defaults to
1, which is the first page.Default value:
1size integerNumber of items per page. Defaults to
50.Default value:
50keyword stringOptionally filter by free text keyword within messages.
helpdeskAccountIds integerMultivalued
Optionally filter by the ID of one or many helpdesk accounts.
resolutions enumMultivalued
Optionally filter by ticket resolutions.
Enum:
UNRESOLVEDRESOLVEDNO_ACTION_REQUIREDSPAMTRASHassignees integerMultivalued
Optionally filter by the IDs of the assigned users. The value
-1 can be used to find unassigned tickets.customerId integerOptionally filter by the ID of a customer.
labels integerMultivalued
Optionally filter by the IDs of labels.
dateFrom stringEarliest message date (inclusive).
dateTo stringLatest message date (inclusive).
sortingStrategy enumDefines the sorting of the search results.
Enum:
OLDEST_FIRSTRECENTLY_MODIFIED_FIRSTDefault value:
RECENTLY_MODIFIED_FIRSTResponse
Contains the search results.